Terms & Conditions & Cancellation Policy

Last updated: August 2025

Welcome to Delos Tours. By accessing or using our website or services, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

  • This website serves as an informational and contact platform only. It does not process online payments or bookings directly.
  • Upon inquiry, you will receive a secure payment link via email or messaging platform (e.g. WhatsApp) to confirm your reservation.
  • Bookings are subject to availability and are only confirmed after payment is completed. 


2. Boarding & Check-in

  • Arrival Time: Passengers must arrive at least 30 minutes before departure.
  • Check-in Deadline: Begins 1 hour prior and closes 15 minutes before departure.
  • Documents Required: You must present a valid passport or national ID and the card used for payment, if requested.
  • Entry will be refused without refund if:
    • Check-in is missed
    • Required documents are not presented
    • The passenger is under 18 and unaccompanied


3. Booking Channels

Tickets may be purchased via:

  • Our website (via inquiry form)
  • Our ticket offices at Mykonos Old Port
  • Partner agencies and authorized tour operators

4. Cancellation Policies

A. Delos Boat Tickets Only

  • Full refund if canceled at least 7 days before departure.
  • No refund for cancellations within 7 days or no-shows.
  • Weather-related cancellations: Full refund or rescheduling offered.

B. Audio Tour + Boat Ticket

  • Full refund if canceled at least 7 days before departure.
  • No refund for cancellations within 7 days or no-shows.
  • Includes downloadable content only — no live guide.

C. Organized Guided Tours

  • Full refund if canceled 7+ days in advance.
  • No refund within 7 days or for no-shows.
  • Entrance fee to Delos is included in the price.
  • Tours are sold as fixed packages — prices are not adjustable.

D. Private Guided Tours

  • Full refund if canceled 21+ days before departure.
  • No refund within 21 days or no-shows.
  • Weather cancellations: rescheduling or full refund.

E. Boat Charters

  • 30% deposit required to confirm booking.
  • Remaining balance due 4 weeks before departure.
  • Refunds:
    • Up to 2 months before: 100% refund
    • 2 months to 4 weeks: 50% refund
    • Less than 4 weeks: No refund
  • Weather cancellations: reschedule or full refund.

5. Flexi Tickets & Date Changes

  • Flexi tickets allow one date change or cancellation with 24 hours’ notice.
  • Regular tickets: date changes accepted if notified 15+ days in advance.

6. Itinerary Changes & Force Majeure

  • The company may:
    • Substitute vessels
    • Adjust itineraries
    • Cancel or reschedule trips due to weather, safety, technical issues, or low participation
  • In such cases, you may:
    • Reschedule
    • Receive a full refund
  • No liability is accepted for:
    • Delays due to port authority or government restrictions
    • Secondary travel services (ferries, cruise ships) disruptions

7. Lost Tickets & Chargebacks

  • Lost tickets are non-replaceable — a new ticket must be purchased.
  • Chargebacks:
    • Services will be suspended upon chargeback.
    • A €50 fee and any outstanding balance will apply.
    • Fraudulent disputes will be pursued legally.

8. Audio Tours: Important Notes

  • QR codes are valid for one user only.
  • Requires download via CLIO MUSE TOURS app.
  • Compatible devices: Android 5.0+, iOS 15.0+. Not compatible with older iPhones, iPods, or tablets.
  • Please download the tour in advance due to weak signal at the site.
  • Headphones and charged device required.
  • Entrance to Delos not included in standalone audio tour.

9. Passenger Responsibilities

  • Delos Tours and its partners are not liable for personal injuries, loss of belongings, or accidents resulting from:
    • Intoxication
    • Non-compliance with instructions
    • Unsafe behavior on board or during swimming
  • Passengers must follow all safety protocols and crew instructions at all times.
  • Pets allowed only on deck, on a leash, with muzzle and valid health certificates.
  • No pets allowed on Delos archaeological site.
  • Smoking is not permitted indoors.
  • No swimming under the influence of alcohol or drugs.
  • Children under 18 must be supervised at all times.

10. Prohibited Conduct & Items

  • Not allowed on board:
    • Firearms or weapons
    • Explosives or flammable items
    • Illegal substances
  • The Captain reserves the right to inspect belongings or refuse boarding.
  • Drunkenness, disorderly behavior, or drug use is grounds for removal without refund.

11. Cooking Class – Terms & Participation Policy

A. Booking & Confirmation

  • Operates with limited capacity
  • Confirmed only after full payment via secure link
  • Late arrivals may not be accommodated; no refund for missed class

B. Allergies & Dietary Restrictions

  • Must be disclosed at time of booking or at least 48 hours prior
  • Failure to do so releases Delos Tours and partners from all liability
  • Allergen-free environment not guaranteed

C. Participation Requirements

  • Minors: Must be accompanied by a parent/legal guardian
  • Valid ID may be required for minors and adults
  • Participation involves the use of sharp tools and hot surfaces
  • Guests must follow all safety instructions
  • Participation is at your own risk

D. Conduct & Behavior

  • Respectful, hygienic behavior is expected
  • Intoxicated or disruptive guests will be denied participation without refund
  • Smoking or drug use is strictly prohibited

E. Cancellation & Force Majeure

  • Full refund if canceled 7+ days in advance
  • No refund for cancellations within 7 days, same-day, or no-shows
  • Force majeure (e.g. illness of chef, government restrictions): reschedule or refund offered

F. Health & Hygiene

  • Hosts maintain high hygiene standards
  • Guests must comply with hygiene protocols

G. Photography

  • Photos/videos may be taken for promotional purposes
  • By attending, you consent unless written objection is provided in advance

H. Liability

  • By joining, participants acknowledge inherent cooking risks and accept personal responsibility
  • Delos Tours and partners are not liable for injuries, illness, or damages except in cases of proven negligence

12. Photography, Promotions & Intellectual Property

  • Ticket holders consent to photography and video recording for promotional use.
  • Multimedia content from our events may not be published or shared without written permission.
  • Use of our logos or brand assets is prohibited without prior consent.

13. Venue Admission & Ticket Usage

  • The promoter reserves the right to deny entry.
  • Tickets may not be resold or used for promotions without written permission.
  • Tickets lost or stolen will not be reissued or refunded.

14. Legal Compliance

  • By using our services, you agree to comply with:
    • Greek law and port authority regulations
    • Safety rules and public health directives (including COVID-19)
    • GDPR and our Privacy Policy
  • All disputes are subject to the jurisdiction of Greek courts.

15. GDPR & Privacy

We comply with the EU General Data Protection Regulation (GDPR).

What We Collect:

  • Name, contact info, nationality, payment details
  • Website usage data via cookies

Why We Use It:

  • To confirm bookings and payments
  • To provide personalized service and respond to inquiries
  • To comply with legal and tax obligations

We do not share your data** except:

  • With your consent
  • With trusted payment processors (e.g. Alpha Bank)
  • When required by law

All payments are processed through SSL-secured payment gateways.

16. Know Before You Go

  • Swimming/snorkeling is at your own risk.
  • Comfortable shoes, hat, and sunscreen are recommended.
  • Swimming is not allowed near Delos or in restricted zones. Jumping off a boat in motion may result in fines from €6,000 to €10,000.

Still have questions?
Reach out via our Contact Form — we’re here to help.